Privacy Policy

This Privacy Policy explains how SynthLogix, Inc. (“SynthLogix”, “we”) collects, uses, and protects personal information when you use our websites, apps, and APIs (the “Service”). This is a general template and not legal advice.

1. Overview

We aim to collect only what we need to run the Service well, to be transparent about how we use it, and to give you control. We do not sell your personal information.

2. Information we collect

• Account information — name, email, organization, and authentication data.
• Uploaded media & content — the recordings you upload, transcripts, variable data (e.g., recipient names), and the videos we generate.
• Usage data — log data, device/browser info, feature usage, and render metrics.
• Payment data — processed by our payment provider; we store limited billing metadata, not full card numbers.
• Cookies — see our Cookie Policy.

3. How we use information

• To provide, maintain, and secure the Service and generate your videos.
• To process payments and manage credits and subscriptions.
• To communicate with you about your account, support, and product updates.
• To detect abuse, enforce our policies, and meet legal obligations.
• To improve the Service. We do not use your private recordings to train foundation models for other customers without your explicit consent.

4. Voice & face data

To synthesize video, we process the voice and facial movements in the ambassador or spokesperson footage you upload. This processing is performed solely to deliver the Output you request. We retain source footage and renders only as long as needed to provide the Service and per your retention settings, after which they are deleted or de-identified. We do not sell this data, and we apply the access controls described in our Securityoverview. Where biometric-specific laws apply, you are responsible for obtaining any required consents from the individuals depicted.

5. Legal bases (GDPR)

Where the GDPR applies, we process personal data under one or more of: performance of a contract (to provide the Service), legitimate interests (to secure and improve the Service), consent (where required, e.g., certain cookies), and legal obligation.

6. Sharing & subprocessors

We share data with vetted service providers acting on our behalf, including cloud hosting and storage, text-to-speech and lip-sync processing vendors, analytics, and our payment processor. These parties are bound by confidentiality and data-protection obligations. We may also disclose information to comply with law or protect rights and safety.

7. International transfers

We may process and store information in countries other than yours. Where required, we use appropriate safeguards such as Standard Contractual Clauses for cross-border transfers.

8. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, then delete or anonymize it unless a longer period is required by law. You can request deletion as described below.

9. Security

We use technical and organizational measures to protect your data, including encryption in transit and at rest and scoped access controls. Learn more on our Security page. No method of transmission or storage is 100% secure.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict processing of your personal data, and to object or withdraw consent (GDPR/CCPA and similar laws). To exercise these rights, contact privacy@synthlogix.ai. We will not discriminate against you for exercising them.

11. Children

The Service is not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. We will post the new version here and, for material changes, provide additional notice.

13. Contact

Questions or requests? Email privacy@synthlogix.ai.